Privacy Policy

Privacy Policy for XDrives Car Rental Services

This Privacy Policy (“Policy”) outlines how XDrives, a self-drive car rental service (“XDrives,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information provided by users (“you,” “your”) when accessing or using our website, services, and vehicles.

We value your privacy and are committed to protecting your personal information in compliance with applicable laws and industry standards. Please read this Policy carefully.

Information We Collect

Welcome to xDrives, your trusted partner in car rentals. Since our founding, we have been committed to providing our customers with a seamless ad reliable car rental nexperience. Whether you're planning a business trip, a family vacation, or just need a vehicle for everyday use, we offer a wide range of vehicles to meet your needs.

1. Personal Information

Welcome to xdrives, your trusted partner in car rentals. SincWhen you create an account, book a vehicle, or contact us, we may collect the following personal data:

  • Full name
  • Contact number
  • Residential and billing address
  • Email address
  • Date and place of birth
  • Government-issued ID details (as required by law)
  • Payment details

Providing this information is voluntary but required to access our services.

2. Vehicle Use Data

All Xdrives vehicles are equipped with technology that tracks:

  • Driving behavior and usage patterns
  • Fuel levels, speed, mileage
  • Lock/unlock events and other system diagnostics

This data is collected for safety, performance monitoring, theft prevention, and service improvement.

3. Location Information

Real-time GPS tracking is enabled in all Xdrives vehicles to:

  • Ensure user and vehicle safety.
  • Locate vehicles in case of emergencies, breakdowns, or unauthorized use
  • Assist in insurance claims, legal matters, or recovery efforts

Location data is not shared publicly but may be disclosed to authorities when legally required.

4. Non-Personal Data

We automatically collect anonymous data such as:

  • IP address
  • Browser type
  • Device identifiers
  • Website usage statistics

This information helps us understand user behavior and improve our services.

Use of Information

We use the collected information to:

  • Verify user identity and manage accounts
  • Process bookings and payments
  • Ensure safety and security of users and vehicles
  • Analyze usage patterns and improve services
  • Communicate with users for support, surveys, and promotional offers
  • Comply with legal and regulatory obligations

Sharing of Information

We do not sell your personal data. However, your information may be shared under the following circumstances:

a. With Service Providers:

We work with trusted partners who perform services like:

  • Payment processing
  • Customer support
  • Data storage and analysis
  • Marketing and communication

These partners are bound by confidentiality and security obligations.

b. Legal Compliance

We may disclose your information if required by:

  • Law enforcement or legal process
  • Government authorities
  • Court orders or legal claims
  • Emergency situations involving potential harm

Data Security

We implement strict security measures including:

  • SSL encryption for data transmission
  • Password-protected servers
  • Regular data backups and audits
  • Access controls and employee confidentiality protocols

Despite our efforts, no system is completely secure. Users are advised to protect their account credentials and report any suspicious activity immediately.

Policy Updates

We may update this Policy periodically. The latest version will always be available on https://xdrives.in/privacy-policy